Privacy Policy

Effective date: October 01, 2025

OpenSeatz ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our event ticket booking app and related services ("Services"). By using our Services, you agree to the practices described herein.

Information We Collect

We collect the following types of personal information to provide and improve our Services:

  • Personal Identifiers: Name, email address, phone number, postal address
  • Account Information: Username, password, account preferences, and settings
  • Payment Data: Payment method, billing information, transaction details
  • Location Data: Precise location data, collected only with your explicit consent, to provide location-based recommendations and services
  • Sensitive Personal Information: Payment credentials and biometric or health data, only if you provide it with explicit consent
  • Usage Data: Device information, IP address, app usage logs, crash reports, and analytics
  • Media and File Access: With your permission, we may access photos, videos, or audio files stored on your device. This access supports features such as profile photo uploads, media sharing, or event-related content. We do not collect or upload this data unless you explicitly choose to share it via the app.
  • Cookies and Tracking Technologies: Used for app functionality, performance analysis, and marketing purposes
  • Device Identifiers: Advertising IDs and other device-specific identifiers collected to support analytics and advertising
  • Third-Party SDK Data: Information collected by third-party SDKs integrated into our app for analytics, advertising, or functionality

How We Use Your Information

Your information is used to:

  • Provide and maintain our Services
  • Process ticket purchases, payments, and refunds
  • Communicate event updates, notifications, and customer support
  • Personalize your experience, including location-based event suggestions
  • Analyze usage data to improve app performance and security
  • Comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Payment processors, hosting, analytics, and customer support services
  • Event Organizers and Admins: To facilitate event management and ticketing
  • Legal Authorities: When required by law or to protect rights, property, or safety
  • Business Partners: Only with your explicit consent

Your Privacy Rights

Right to Know About Data Collection and Sharing

You have the right to request information about the personal data we collect, how it is used, and with whom it is shared. To exercise this right, contact us at support@openseatz.com.

Opt-Out Rights: How to Exercise Your Choices

If you are a resident of certain jurisdictions (including California and Virginia), you have the right to opt out of:

  • The sale or sharing of your personal information
  • Targeted advertising
  • Profiling that produces legal or similarly significant effects

You can exercise these rights by:

Adjusting Your App or Device Settings
  • On iOS: Go to Settings > Privacy > Tracking > Enable "Limit Ad Tracking"
  • On Android: Go to Settings > Google > Ads > Enable "Opt out of Ads Personalization"
Contacting Us Directly

Send an email to support@openseatz.com with the subject line "Opt-Out Request". Specify which opt-out(s) you are exercising: sale/sharing, targeted ads, or profiling. We will process your request within 45 days and will not discriminate against you for exercising your rights.

In-App Privacy Controls

If available, go to the app’s Privacy Settings and disable options for personalized ads or profiling.

California Residents (CCPA)

If you are a California resident, you have the right to:

  • Access the personal data we have collected about you
  • Request deletion of your personal data (subject to legal exceptions)
  • Opt out of the sale of your personal data (we do not sell personal data)
  • Not be discriminated against for exercising these rights

To exercise your CCPA rights, please contact us at support@openseatz.com.

Virginia Residents (VCDPA)

If you are a resident of Virginia, you have the right to:

  • Access, correct, or delete your personal data
  • Opt out of targeted advertising and the sale or sharing of your personal data (we do not sell or share personal data for profit)
  • Request that we limit the processing of your data for profiling or legally significant decisions

To exercise your VCDPA rights, please contact us at support@openseatz.com.

General Users

You may manage your data, unsubscribe from marketing communications, and control cookies via your app or device settings.

Location Data

We collect precise location data only with your explicit consent to provide relevant event recommendations. You can disable location sharing anytime via your device settings.

Sensitive Personal Information

Sensitive data such as payment details or biometric data is collected only with your explicit consent and used strictly to deliver essential services such as ticket purchases and event access.

App Permissions

Our app may request the following permissions to provide specific features:

  • Location (ACCESS_FINE_LOCATION): Used to recommend events based on your location. Collected only with your explicit consent.
  • Storage (READ/WRITE_EXTERNAL_STORAGE): Used to allow you to upload media such as photos or videos, save event content, or support app functionality.
  • Microphone (if applicable): May be used for voice-based features or audio uploads, only with your explicit permission.

All permissions are requested in accordance with platform requirements and can be revoked at any time via your device settings.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this Privacy Policy, including providing our Services and complying with legal obligations. If you request account deletion, we will delete or anonymize your data unless legally required to retain it.

Data Security

We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your data from unauthorized access, disclosure, or loss.

Third-Party SDKs and Permissions

Our app may use third-party SDKs for analytics, advertising, or improved functionality. Any changes to SDKs or permissions will be disclosed in app release notes and updated here.

Children’s Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13 without verified parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted here with a new effective date. Continued use of the Services indicates your acceptance of the revised policy.

Contact Information

If you have any questions or wish to exercise your privacy rights, please contact us:

Address: Nashua Office Park, Nashua, NH 03062, USA